AKM Kamrul Islam

AKM Kamrul Islam, chairman of an audit committee of the Sonali Bank's Board of Directors, has been appointed ombudsman.

An ombudsman is an official, usually appointed by the government, who investigates complaints (usually lodged by private citizens) against businesses, financial institutions, universities, government departments, or other public entities, says website Investopedia.

The official also attempts to resolve the conflicts or concerns raised, either by mediation or by making recommendations, it adds.

The main objective is to establish a fully credible bank free from malpractices, corruption, fraud, embezzlement, fraud and immoral activities.

The bank approved an ombudsman policy on January 11, 2021, says a press release.

Ziaul Hasan Siddiqui, chairman of the board, launched the new service through video conferencing on Sunday.

Islam joined the board on December 22, 2018 and was re-appointed in 2020.